Brylane Home Reviews

Brylane Home has an overall rating of 3.0 based on 406 reviews. Customer feedback on Brylane Home is mixed: Brylane Home reviewers highlight positive aspects like affordable prices, wide product selection, good customer service and fast shipping, which strongly appeal to budget-conscious shoppers and home decor enthusiasts. However, Brylane Home is often criticized for its variable product quality, limited warranty options, slow response times and shipping delays.

3.0/5.0

406 reviews

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All Brylane Home Reviews (406)
wesley.Canterbury
May 27, 2026
"Shipping wasn’t exactly smooth"
My order showed up later than they originally said, so I can’t say I wasn’t a bit annoyed. It did arrive in good shape though, so it wasn’t nothing terrible. I just wish they gave better updates along the way.
OrlandoCronin
May 03, 2026
"Refund is taking way too long"
I sent my item back a few weeks ago and I’m still kind of just... waiting for the refund to show up. I reached out to customer service, but the answers were vague and didn’t really tell me what was going on. It’s not the worst experience ever, I guess, but yeah, it’s been annoying...
jones1958
March 16, 2026
"Shipping charges"

I stopped shopping with Brylane because they don't offer free shipping no matter how much you spend with them. Other companies do. The prices are already too expensive and shipping is too much. They have nice items and  I would order more but never free shipping.

hello_alice963
January 30, 2026
"Better than I expected for the price"
I picked up a few bedding items and some curtains, mostly because the prices seemed reasonable. i wasn’t expecting anything too fancy for what I paid, but the quality ended up being nicer than I thought it would be. Shipping was fine too, nothing amazing but no real issues. Overall, it met my expectations and even beat them a bit, so I’d order from them again.
CarolynSchram
December 24, 2025
"Hard to Get Any Help Compared to Other Companies"
I’ve tried reaching out to customer service a few times no one ever gets back to me. It’s frustrating, especially because other companies I’ve used usually respond within a day or at least send some kind of update. Here, it just feels like messages go nowhere
hello_bryce570
December 09, 2025
"Good quality and holding up well"
This feels sturdy and has held up better than I expected. I was a little unsure at first because it seemed kind of stiff, but so far it’s been fine. Did anyone else notice that at the beginning too?

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Brylane Home Q&A

Could you please give me the name and address of your president or chief executive officer. thank you, peggy cartwright email: pegcartwright@gmail.com or address: 347 dolores street #112 san francisco, ca 94110

Has anyone else been scammed out of their super fast delivery fee but not received their items or not received them within the two-day delivery window

Does anyone have a street address so that i can send something registered mail and have it signed for so i have proof that they are getting my corresp

Could you please give me the name and address of your president or chief executive officer. thank you, peggy cartwright email: pegcartwright@gmail.com or address: 347 dolores street #112 san francisco, ca 94110

Is brylanehome a scam or a legit company?

TerryNelson
September 27, 2019

“Stay away form them and their line of credit! Horrible customer service- they don't respond promptly to your requests, incomplete answers, don't follow through as promised.....and they will completely screw up your credit with their fees and lack of attention”

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